Provide initial and direct technical support in the use of campus software and hardware, which includes but is not limited to: printers, audio/visual equipment, computers and laptops, iOS devices, Chromebooks, etc.

Education/Certification:
High School Diploma or GED
Some college preferred
Valid Texas driver’s license

Special Knowledge/Skills:    
Knowledge of computer hardware and software applications
Ability to troubleshoot basic technology-related issues
Ability to work closely with students, teachers, librarians, digital learning coaches, and administrators
Effective organizational, communication, and interpersonal skills
Ability to prioritize work and meet deadlines

Provide basic campus technical support with hardware and software issues.
Support multiple campuses with technical support by driving between campuses during the work day.
Complete help desk tickets in a timely manner.
Reimage workstations and laptops as required.
Monitor and maintain campus printers including the use of toner and report when supplies need to be ordered.
Assist in updating and maintaining campuses’ technology inventory database in a timely manner.
Assist in the maintenance of electronic records and databases.
Coordinate and participate in the delivery and setup of equipment.
Follow all rules, regulations, and policies of Frisco ISD and follow directives from superiors.

Frisco ISD retains the right to adjust the responsibilities and assignments of all positions as needed to meet the needs of the District.

Frisco ISD is committed to fostering a collaborative work environment that honors and supports the social and emotional well-being of all.  Employees are expected to interact in a manner that is becoming of educators and promotes high levels of productivity for the benefit of the students we serve.

Mental Demands/Physical Demands/Environmental Factors:
Regular sitting, standing, kneeling, squatting, bending/stooping, pushing/pulling, and twisting.  Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders.  Frequent light lifting and carrying (under 15 pounds); occasional moderate lifting and carrying (15-44 pounds).  Work inside; work alone; traveling by car between campuses.  Work with frequent interruptions; maintain emotional control under stress.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

The Frisco Independent School District is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, gender, age, religion, or disability status of otherwise qualified individuals. FISD does not discriminate on the basis of membership or application for membership in the uniformed services.